Job Description

After undergoing a transformative restoration,  Waldorf Astoria New York has reignited its magnetic allure.  Waldorf Astoria New York is seeking an  Assistant Director of Security to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

The ideal candidate will be a remarkable leader, exceptional strategic planner, creative thinker, with a passion for delivering unique and memorable experiences, and the ability to drive the business forward through innovation and fostering a positive culture. 

An Assistant Director of Security is responsible for assisting and acting in the Director's absence to oversee and implement all safety and security programs and initiatives to ensure the safety of guests and team members and the security of the hotel and property.

What will I be doing?

As an Assistant Director of Security , you would be responsible for assisting and acting in the Director's absence to oversee and implement all safety and security programs and initiatives to ensure the safety of guests and team members and the security of the hotel and property. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist the Director in administering all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, OSHA compliance, safety incentive programs, training, systems management, lost and found, budget and forecasting, department management and meeting participation and facilitation
• Assist in directing and administering the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Assist in directing and leading investigations of accidents, thefts, property loss and unlawful activities
• Assist in leading response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Assist in the coordination of all safety training to include, but not limited to, CPR, fire and life safety systems, workplace violence prevention, limo driver training, etc.
• Serve as liaison with federal, state and local law enforcement
• Write and assist in the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
• Recruit, interview and train team members

The annual salary range for this role is $105,000 - $115,000 and is based on applicable and specialized experience.

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What are we looking for?

We are seeking a dedicated and experienced security professional with a strong background in luxury hospitality. The ideal candidate will have a deep understanding of security operations within a Forbes 5-Star environment, ensuring the safety and well-being of guests, team members, and hotel assets. This individual must possess strong leadership skills, the ability to remain calm under pressure, and a proactive approach to risk mitigation and crisis response.

The ideal candidate has:

• Previous experience in a security leadership role within a luxury hotel or Forbes-rated property
• A strong understanding of emergency procedures, risk management, and crisis response in a hospitality setting
• Excellent communication skills and the ability to collaborate with multiple departments to uphold the highest safety standards
• A commitment to guest service, ensuring security measures align with a luxury hospitality experience
• Knowledge of local laws, regulations, and best practices related to hotel security
• The ability to lead, train, and mentor security team members in a professional and supportive manner
• Full availability, including nights, weekends, and holidays, based on operational needs

Required Certifications:

• FLSD - COF - T89 License
• OSHA General Industry Authorized Trainer

Preferred Certifications:

• CLSD
• CPP

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development

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