Job Description

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow. 

Responsibilities: 

1. Operational Support: 

• Assist the Site Manager in overseeing the day-to-day operations of the car wash facility. 
• Implement and enforce company policies and procedures to ensure efficient operations. 
• Monitor and maintain inventory levels of chemicals, equipment, and other necessary items. 
• Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards. 
• Assist in scheduling and coordinating shifts, ensuring adequate staffing levels. 

2. Customer Service: 

• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally. 
• Assist management to resolve customer issues and complaints in a timely and satisfactory manner. 
• Assist in training and guide staff members on delivering excellent customer service. 
• Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty. 

3. Staff Supervision and Training: 

• Assist in training new team members. 
• Provide ongoing coaching, guidance, and performance feedback to the crew members. 
• Partnering with Site Manager on employee performance and productivity. 
• Foster a positive and collaborative work environment, promoting teamwork and employee morale. 

4. Safety and Compliance: 

• Ensure employee compliance with all safety regulations and company policies while on duty. 
• Conduct regular safety inspections and implement corrective measures as needed. 
• Assist in training staff on safety protocols and procedures. 
• Maintain accurate records of incidents, accidents, and safety-related activities. 

5. Administrative Tasks: 

• Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data. 
• Assist in budgeting and monitoring expenses to ensure financial targets are met. 
• Assist in the customer claims process, including documentation, de-escalation, and approval/denial. 

Requirements: 

• High school diploma or equivalent 
• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry. 
• Strong leadership and management skills, with the ability to motivate and inspire a team. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving and decision-making abilities. 
• Proficient in using computer systems and software for administrative tasks. 
• Ability to work flexible hours, including weekends and holidays. 
• Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning 
• Must be willing to work in hot/cold weather conditions if necessary 

Benefits: 

• Competitive Pay 
• Paid Time Off 
• Flexible Hours 
• Employee Bonuses & Commissions 
• Health, Dental, and Vision insurance 
• 401K Match 
• Parental Leave 

Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you. 

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position and may be subject to change or modification to meet the needs of the business. 

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