Job Description

Case Manager

Our Company is seeking a Case Manager for a Revenue Cycle Management role.

Our ideal applicant will have experience in client-focused case management and/or customer account management. You’ll be communicating directly with insurance companies and medical providers, following up on collecting payments, and updating client records.

This individual needs to be an effective communicator, comfortable with speaking on the phone, incredibly organized, and self-motivated. Bilingual (Spanish) is a big plus. The ability to manage work efficiency and work well with others is a must.

Job Summary:

The Case Manager facilitates the efficient operation of job duties by performing a variety of administrative tasks and implementing short and long-range objectives.

Duties/Responsibilities:

·Must be outcome-focused with the ability to manage competing demands.

·Possess a strong commitment to excellence and client satisfaction.

·Maintain compliance with all policies and procedures.

·Accurately update and maintain client records.

·Verifies and logs the receipt of data and obtains any data that is missing. 

·Resolves minor problems; seeks assistance from supervisor or other appropriate staff for issues beyond immediate expertise.

·Stay current with emails, messaging systems, and phone calls.

·Maintains confidentiality of sensitive information.

·Performs other related duties as assigned.

Required Skills/Abilities:

·Excellent and precise data entry and typing skills.

·Excellent verbal and written communication skills.

·Proficient in Microsoft Office Suite and Database Entry Software.

·Excellent time management skills.

·Ability to keep information confidential.

Education and Experience:

·High school diploma or equivalent years of experience required.

·At least 3 years of customer service experience preferred.

Physical Requirements:

·Prolonged periods sitting at a desk and working on a computer.

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