Job Description

As a key member of the Operations Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

 This is a fully remote position.

Expedition Expectations  

• Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
• Supports multiple accounts
• Operates within detailed procedures
• Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
• Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
• Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
• Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
• Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position 

Passport to Success

• Minimum five (5) years’ experience providing domestic and international travel arrangements
• Demonstrate in-depth knowledge of airline ticketing rules and regulations
• Proficiency using Airline GDS, Sabre
• Excellent in producing lowest logical airfare within client’s policy
• Understands international airfares and international ticketing
• Proficient in Internet searches and online booking processes
• Exceptional working knowledge of exchanging, reissue of tickets
• Must be able to thoroughly read, understand and follow client and companies travel policies and guidelines
• Previous experience handling VIP clientele
• Excellent communication skills via email and phone
• Superior customer service skills
• Accurate and detail oriented
• Meet and exceed required performance standards
• Work well under pressure and can deal with change and adversity
• Working knowledge of Microsoft Office, including Word and Excel
• Works well unsupervised as well within a group

Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! 

Benefits Onboard  

 In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 80 locations across North America and the UK and is currently ranked 13th on Travel Weekly’s Power List. For more information, visit  . 

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.  

#LI-Remote

Qualifications

• Minimum 5 years’ experience providing domestic and international travel arrangements
• Must demonstrate thorough knowledge of airline ticketing rules and regulations
• High proficiency using Airline GDS, Apollo
• Proficient in producing lowest logical airfare within client’s policy

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