Job Description

Deskside Support Technician

• Location: Dallas, TX 75234 (100% Onsite )
• Duration: 6 months (possible long term extension)

• Work Hours: Monday Friday | 8:00 AM 5:00 PM
• Start Date: Immediately
• Pay Rate: $25.00/hr. W2 All Inclusive

• Experience Required: 3+ Years

JOB OVERVIEW

The Deskside Support Technician provides comprehensive end-user technical support for both local and remote users, including break-fix support, deskside troubleshooting, system deployments, asset tracking , and VIP/executive support . This role requires strong customer service skills , the ability to work in a fast-paced enterprise environment , and hands-on experience supporting Windows, Mac, and mobile platforms .

KEY RESPONSIBILITIES (KRA)

• Provide technical support for PCs, Macs, peripherals, printers, and mobile devices
• Perform deskside and remote troubleshooting for hardware and software issues
• Deploy new PCs/Macs including OS imaging and lifecycle management
• Support software and hardware refreshes/upgrades (Windows 10, Microsoft Office, proprietary apps)
• Execute IMACs (Installs, Moves, Adds, Changes)
• Maintain asset management documentation to support accurate internal chargebacks
• Support VIP and executive-level users with high-touch service
• Troubleshoot and resolve issues related to O365, Microsoft Teams, and collaboration tools
• Utilize service desk tools compliant with ITIL processes
• Support AV systems for onsite and remote environments
• Educate end users during new equipment and software installations
• Assist with remote user support across corporate and WFH locations
• Maintain accurate technical documentation
• Meet SLAs, KPIs , and End User Computing objectives
• Work collaboratively as a team player with a positive, can-do attitude

KEY SKILLS & TECHNOLOGIES

• Desktop & Deskside Support (Enterprise Environment)
• Windows 7 / 8.x / 10
• macOS / iOS
• Microsoft Office / O365
• Microsoft Teams Support
• PC & Mac Hardware Troubleshooting
• Break-Fix Support
• IMACs (Installs, Moves, Adds, Changes)
• Autopilot or MDT Deployment Tools
• Asset Management & Inventory Tracking
• BitLocker / Encryption Tools
• Service Desk Software (ITIL-Compliant)
• AV Systems Support
• VIP / Executive Support
• Dell Hardware & Dell Support
• Customer Service & Communication Skills
• Time Management & Multitasking
• Fast-Paced Environment Adaptability

BASIC QUALIFICATIONS

• 2 3 years of experience in Enterprise Desktop / Deskside Support
• CompTIA A+ Certification Required
• Strong hands-on experience supporting Windows and Mac environments
• Proven ability to support executive-level users
• Excellent written and verbal communication skills
• Strong organization and time-management skills
• Ability to multitask and reprioritize daily

PREFERRED QUALIFICATIONS

• Microsoft Technical Associate Certification
• Dell EMC Support Certification
• Experience with LANs, WANs , and enterprise software delivery
• Knowledge of computer security products
• Bilingual (nice to have, not required)
• Experience in large enterprise environments

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