Job Description
Dearborn - Michigan - United States of America
About Us T h e General Manager (GM) pla ys a pivotal role i n overseeing all facilities management and hospitality services for over 3 million sf of state-of-the-art corporate campus buildings , ensuring they adhere t o th e highest operational & hospitality standards necessary t o support corporate operations . I n thi s capacity , the GM is responsible for managing a diverse team of employees, manag ing vendor contracts and the daily operational activities, focusing on e nhancin g the customer experience through individual well-being, boosting personal productivity, and optimizing organizational effectiveness. T hi s h o li s ti c approach i s essential for delivering exceptional se r v ic e that meets the unique needs of these c o rp o rat e campus buildings .
What You'll Do T h e Experience and Facilities team, under your leadership, i s ta s k ed with managing s e rvice s a t a dynamic event space and workplace . T he GM’s primary objective i s t o ensure that al l operational activities , services and policies are aligned with client requirements an d organizational goals, thereby fostering a seamless , efficient and dynamic workplace.
A s the Su b j e c t Matter Ex pe r t (SME) and site leader , your extensive hospitality industry knowledge and expertise are critical i n shaping an d executing s trat eg i c operational programs that elevate s er v ic e delivery. I n thi s role, you will engage i n th o r o u gh analysis and evaluation of current practices and subsequently create and implement robust operational plans tailor ed t o a spe cifi c client. Y o u r efforts will drive the delivery of industry-leading, bes t-in-cla ss hospitality se rvic es that not only meet b u t exceed the expectations of our customers and clients, ensuring the corporate campus buildings function a t op ti m a l performance l eve l s.
- Drives consistent, quality service through supervision of CBRE employees and managed contracts.
- Experience Services as well as day-to-day Facility Operations. This includes oversight and management of direct reports and third party services
- Perform facility inspections and quality assurance of all services following local, state, and federal regulations.
- Suggest operational efficiencies, repairs, and upgrade opportunities.
- Manage daily operations of workplace facilities, ensuring safety, maintenance, and functionality, coordinate repairs, maintenance, and monitor work order system.
- Leads and prepares operating budget, variance reports, forecasting, and opportunities to be incorporated into the capital plan.
- Services include, but are not limited to: Reception, Room Management, Meeting and Event Management, Community Programs, Meeting Supply Equipment, Mail Services, Record Archiving, Office Supply Management, Furniture and Cable Management and Space Reset
- Maintain positive client relationships to meet and exceed expectations by conducting routine meetings with client and additional meetings when needed on unresolved facility issues.
- Provides vision, strategy and implementation guidance for full scope of hospitality services.
- Provide formal supervision for employees. Lead the training and development of the workplace experience and facility management staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Remains informed about developments within the Experience Services industry, and networks with in-company subject matter experts to bring world class solutions to bear for the client
- Manage environmental health and safety procedures for facilities in concert with client’s HSE team
- Owns vendor relationships and invoicing procedures. Review price quotes for procuring parts, services, and labor for projects.
- Conduct process and procedure training on maintenance, repairs, and safety best practices.
- Review and audit the Service Business Continuity plan. Always follow safety standards.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
- Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
- Other duties as assigned.
What You’ll Need - HS Diploma or GED required.
- Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
Service line: GWS Segment
Job Tags
Work at office, Local area,