Guest Services Agent Job at The Partridge Inn (Hilton Curio), Augusta, GA

cFNOUDFuT1N6UFNSRE82bkNpMjY4aWhs
  • The Partridge Inn (Hilton Curio)
  • Augusta, GA

Job Description

NorthPointe Hospitality offers a full package of benefits including 401k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

BASIC FUNCTION:

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. Maintains a high standard of integrity, service and hospitality at all times to promote the Partridge Inn's culture with guests and co-workers.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Partridge Inn's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

Essential Responsibilities:

  • Greet, register, and assign rooms to hotel guest.
  • Keep records of room availability and guests’ accounts. Confirm or cancel reservations for guest.
  • Check in/check outs in accordance with the hotel handling policies.
  • Issue room keys and escort instructions to their room.
  • Compute bills, collect payments, and make charges for guests for late check outs or WiFi usage.
  • Enforce hotel check in and check out policy.
  • Greet guests in a professional and cordial manner.
  • Answer all calls within 3 rings or less.
  • Advise housekeeping staff of when rooms have been vacated
  • Transmit message timely to the hotel management team.

Essential Skills:

  • Fluent in English.
  • Outgoing and welcoming personality for the hotel.
  • Follow instructions without close supervision.
  • Microsoft and excel proficient.
  • Mathematical proficiency.
  • Write clearly.

Education:

  • High school education or equivalent.

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.

Job Tags

Daily paid, Full time, Part time, Work at office,

Similar Jobs

New Richmond Fire & EMS

Firefighter II/Paramedic Job at New Richmond Fire & EMS

 ...Overview : Employee Healthcare premiums are paid for. We are currently seeking dedicated individuals to join our team as Firefighter/Paramedics. As a Firefighter/Paramedic, you will play a crucial role in protecting and serving our community. This is a challenging... 

TLA-LLC

Linguist Job at TLA-LLC

Overview We are seeking a highly skilled and mission-focused Linguist to support language analysis, translation, and cultural expertise for the U.S. Intelligence Community. The ideal candidate is fluent in one or more critical foreign languages, demonstrates exceptional...

Lensa

Client Onboarding Specialist Job at Lensa

 ...Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa... 

bestbet - Jacksonville - Orange Park - St Augustine

Count Team - Monument Job at bestbet - Jacksonville - Orange Park - St Augustine

 ...lift 40-50 lbs able to stand 4-5 hours State License Required Hours: Monday-Friday: 9am to approximately 1pm Saturday and Sunday: 7am to approximately 12pm End times will vary Approximately 20-25 hours per week bestbet is a drug free... 

Akkodis

Project Manager Job at Akkodis

 ...Akkodis is seeking Project Manager for a Contract job with a client in Jersey City, NJ(Hybrid). You will be responsible for managing...  ...Agile methodologies, including documentation, development of Epics and Stories, and overseeing UAT activities and releases. Coordinating...