Guest Services Agent Job at The Partridge Inn (Hilton Curio), Augusta, GA

cFNOUDFuT1N6UFNSRE82bkNpMjY4aWhs
  • The Partridge Inn (Hilton Curio)
  • Augusta, GA

Job Description

NorthPointe Hospitality offers a full package of benefits including 401k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

BASIC FUNCTION:

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. Maintains a high standard of integrity, service and hospitality at all times to promote the Partridge Inn's culture with guests and co-workers.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Partridge Inn's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

Essential Responsibilities:

  • Greet, register, and assign rooms to hotel guest.
  • Keep records of room availability and guests’ accounts. Confirm or cancel reservations for guest.
  • Check in/check outs in accordance with the hotel handling policies.
  • Issue room keys and escort instructions to their room.
  • Compute bills, collect payments, and make charges for guests for late check outs or WiFi usage.
  • Enforce hotel check in and check out policy.
  • Greet guests in a professional and cordial manner.
  • Answer all calls within 3 rings or less.
  • Advise housekeeping staff of when rooms have been vacated
  • Transmit message timely to the hotel management team.

Essential Skills:

  • Fluent in English.
  • Outgoing and welcoming personality for the hotel.
  • Follow instructions without close supervision.
  • Microsoft and excel proficient.
  • Mathematical proficiency.
  • Write clearly.

Education:

  • High school education or equivalent.

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.

Job Tags

Daily paid, Full time, Part time, Work at office,

Similar Jobs

Fairmount Park F&B

Runner Job at Fairmount Park F&B

If you can be a part ofa team that delivers excellence every day, Longshots at Fairmount Parkis the place for you. We feature exceptional cocktails, scratch-made menus,race racing nd live music. Were seeking a food and drink runner someone who brings a passion...

Expatiate Communications

Occupational Therapist / OT Job at Expatiate Communications

 ...all students as per their IEPs. Description Statewide Travel Required, including to our central office in Pasadena, CA,...  ...About The Role We are seeking a dedicated SPED Specialist / Occupational Therapist (OT) to work with special needs students in educational... 

Middle Seat

Graphic Design Intern (Winter 2025) Job at Middle Seat

 ...economic justice. Were looking for a creative, driven design intern to join our creative team for WINTER 2025 (January 2026 -...  ...brand guidelines to new and existing creative Building simple animations (GIFs, video loops) and editing video clips Assisting with print... 

Empire National Inc.

Flatbed/Dry Van/Reefer Owner Operator - CDL A Job at Empire National Inc.

 ...more than 5 years, we are a united, multicultural, and international company. Balance and quality are our priorities. Our Owner Operators earn 92% of the profit! We are 100% committed to providing you with a positive experience and offering you the best rewards.... 

Clearstory

Customer Success Manager for Construction SaaS w/ General Contractor experience Job at Clearstory

 ...consultant and product specialist and you focus on ensuring our customers are successful. This role will be working with General Contractors, so we are looking for someone with previous experience working for a large General Contractor, either as a Project Manager or...