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Country United States Department IM SERVICE DELIVERY Date Thursday, October 2, 2025 Working time Full-time Ref# 20036480 Job Level Executive Manager Job Type Experienced Job Field IM SERVICE DELIVERY Seniority Level Associate Currency USD – United States – US Annual Base Salary Minimum 80,460 Annual Base Salary Maximum 160,920 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers .
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About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
The Sr. Manager, Service Enablement leads client onboarding and in-service change within Managed Services, driving seamless transitions across the ITIL Service Lifecycle with a focus on on-time delivery and exceptional customer experience. This role manages and develops a team of administrators and specialists, serving as the primary client-facing escalation point to oversee communications, manage expectations, and ensure high-quality onboarding. The Sr. Manager also mentors the team to maintain strong performance, consistent process execution, and adherence to ITIL best practices.
Key Responsibilities
Leadership & Team Management
Client Engagement & Communication
Service Lifecycle Management
Service Transition Management
Documentation
Quality, Compliance & Continuous Improvement
Key Performance Indicators (KPIs)
The following KPIs will be measured on a quarterly basis. The target values will be determined by Manager on an annual basis.
Qualifications & Experience
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