Job Description
Responsibilities for this Position
Location: USA VA Falls Church
Full Part/Time: Full time
Job Req: RQ209965
Type of Requisition: Pipeline
Clearance Level Must Currently Possess: Top Secret
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: Process and Operational Efficiency
Job Qualifications: Skills: Business Analytics, Content Management, Customer Relationship Management (CRM)
Certifications: None
Experience: 5 + years of related experience
US Citizenship Required: Yes
Job Description: Contribute to the strategic direction of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you'll enable the success of the most critical government missions and the growth of a meaningful career in Program Management.
The Advana team is seeking a Customer Service Lead to join their program in Falls Church, VA
. Advana is the Chief Digital and Artificial Intelligence Office's (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.
Job Responsibilities: - Establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities on the Advana CDAO Platforms.
- Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
- Work with the PM and Chief Architect/Engineer to advocate for Advana System improvements that will improve customer satisfaction.
Qualifications: - Bachelor's Degree in a related discipline (e.g., Human Factors, Engineering, Computer Science, Sociology (or equivalent years of experience)
- 5+ years of experience analyzing high tech systems, identifying improvements and advocating for changes that positively affect customer outcomes.
- Experience improving customer success for high tech platforms involving data analytics, AI/ML or decision support systems.
- Active TS security clearance with SCI eligibility.
Desired Qualifications: - Experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability.
- Experience in planning and designing communications strategies for a large organization.
- Experience in designing and delivering knowledge management documents and customer training courses either in person or online.
- Experience in using at least one commercial Content Management System (CMS).
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Flexibility: Full-flex work week to own your priorities at work and at home
- Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
#Advana
The likely salary range for this position is $125,528 - $169,832. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: 10-25%
Telecommuting Options: Onsite
Work Location: USA VA Falls Church
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI279424407
Contribute to the strategic direction of the business and support impactful mission outcomes as a Customer Service Lead at GDIT. Here, you'll enable the success of the most critical government missions and the growth of a meaningful career in Program Management.
The Advana team is seeking a Customer Service Lead to join their program in Falls Church, VA
. Advana is the Chief Digital and Artificial Intelligence Office's (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.
Job Responsibilities: - Establish and continuously drive an industry-leading standard of excellence in user experience and customer success, meticulously harnessing the power of cutting-edge data, analytic, and AI and business analytics technologies across all mission activities on the Advana CDAO Platforms.
- Accelerate the adoption of data-driven analytics, AI, and decision making across the DoD.
- Work with the PM and Chief Architect/Engineer to advocate for Advana System improvements that will improve customer satisfaction.
Qualifications: - Bachelor's Degree in a related discipline (e.g., Human Factors, Engineering, Computer Science, Sociology (or equivalent years of experience)
- 5+ years of experience analyzing high tech systems, identifying improvements and advocating for changes that positively affect customer outcomes.
- Experience improving customer success for high tech platforms involving data analytics, AI/ML or decision support systems.
- Active TS security clearance with SCI eligibility.
Desired Qualifications: - Experience conducting Customer Relationship Management (CRM) using at least one commercial CRM capability.
- Experience in planning and designing communications strategies for a large organization.
- Experience in designing and delivering knowledge management documents and customer training courses either in person or online.
- Experience in using at least one commercial Content Management System (CMS).
GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Flexibility: Full-flex work week to own your priorities at work and at home
- Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.
Job Tags
Full time, Temporary work, Work at office, Immediate start, Remote work, Worldwide, Flexible hours,