Guest Services Representative Job at Sales Match, Fresno, CA

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  • Sales Match
  • Fresno, CA

Job Description

Job Title: Remote Guest Services Representative
Hourly Pay: $21 - $27/hour

Summary:

We are seeking a dedicated Guest Services Representative to provide exceptional customer service and support to guests during their stay. You will manage guest check-ins, resolve inquiries, and ensure an outstanding experience from start to finish. If you have a passion for customer service and enjoy working in a dynamic environment, apply today!

Job Responsibilities:

  • Greet guests warmly and assist with check-in/check-out

  • Answer inquiries about hotel amenities, services, and local attractions

  • Handle guest requests, including bookings, wake-up calls, and special accommodations
  • Resolve guest complaints and concerns professionally, ensuring satisfaction
  • Process reservations, cancellations, and changes to bookings accurately

  • Maintain up-to-date guest records with confidentiality

  • Coordinate with housekeeping, maintenance, and other departments

  • Respond to phone calls and emails promptly, providing accurate information
  • Maintain a clean and organized front desk area

Qualifications:

  • High school diploma or equivalent required

  • 1-2 years of customer service experience, preferably in hospitality

  • Strong communication and problem-solving skills

  • Ability to handle guest complaints effectively

  • Ability to manage multiple tasks in a fast-paced environment

  • Experience with reservation systems and Microsoft Office is a plus

  • Flexible availability, including nights, weekends, and holidays

Perks & Benefits:

  • Competitive hourly pay: $21 - $27

  • Health, dental, and vision insurance coverage

  • Paid time off and holiday pay

  • Employee discounts on accommodations and services

  • Training and career development opportunities

  • Positive, collaborative workplace culture

Job Tags

Remote job, Hourly pay, Work at office, Local area, Flexible hours, Night shift,

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