Job Description

Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests, such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or houseperson. Please apply now if you have excellent people skills and are looking for a new challenge! Responsibilities:

• Bring requested supplies, such as rollaway beds, cribs, and blankets, to guest rooms
• Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces
• Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests
• Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management
• Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor

Qualifications:

• Hard worker with strong time management, organizational, and communication skills
• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• High school diploma, GED, or equivalent
• Experience with a variety of cleaning products and techniques
• 1 year experience as a houseperson or housekeeper strongly desired

About Company: Experience a comfortable and relaxing stay near Lake Erie and Downtown Cleveland at the Courtyard Cleveland Westlake. Enjoy spacious accommodations loaded with deluxe amenities like complimentary WiFi, a mini-fridge, and pillow-top bedding. Ideally located in Westlake near several of the area’s most popular attractions, including Crocker Park Shopping, Progressive Field, Rocket Mortgage FieldHouse, and the Cleveland Metroparks Zoo, plus the shores of Lake Erie are within walking distance. Built for efficiency, we are the ideal hotel for business travelers and are located near Hyland Software, TravelCenters of America, Avient Corporation, the Cleveland Clinic, and Ford Motor Company

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