Job Description

**Job Summary and Responsibilities** **JOB SUMMARY / PURPOSE** The Onboarding and Retention Specialist acts with limited supervision and has within its function key area of responsibility to include organizing a wide range of activities for the successful onboarding and retention of physicians and providers (to include physician independent contractors). The Onboarding and Retention Specialist plans and may execute New Provider Orientations and is the designated point of contact for incoming providers. This support intends to offer a seamless experience for the newly hired Physician/Provider. The Onboarding and Retention Specialist acts as the onboarding and offboarding subject matter expert, becoming the stop gap to rectify any hurdles the physician may experience before they occur. Following onboarding, the Onboarding and Retention Specialist will act as the first contact for Physicians and Providers in connecting them to the appropriate resource for their questions and concerns, acting as a point of escalation as needed. The Onboarding and Retention Specialist will routinely connect with the newly hired Physicians/Providers utilizing a formalized process to capture their experience and share trends and suggestions for overall process improvement. + Plan and facilitate new provider orientation (NPO) for physicians and providers. Successfully coaches NPO speakers + Ensure onboarding checklists are updated regularly by key stakeholders. Acts as our orientation consultant to push for process improvement while streamlining a thorough new provider onboarding experience. + Train new NPO facilitators on presentations, keeping current with branding format and experience principles. + Following selection of a new Provider, acts as primary point of contact for all Physician onboarding processes. Ensure timely turnaround of steps in the onboarding process, leveraging partnerships with partner departments to recognize and rectify onboarding issues with the overall goal of preventing delayed start. Communicates changes and needs to all stakeholders throughout the process. + Ensure each incoming Provider/Physician receives warm welcome to CommonSpirit Health. + Work with leader to assist in the development, implementation and tracking of retention and engagement data/ Review data and identify trends. **Job Requirements** **MINIMUM QUALIFICATIONS** Required Education and Experience - **Minimum physician and provider onboarding experience required: 3 years** - Coordinating Physician and Advanced Provider onboarding - Experience working with provider credentialing and enrollment process - Leading and coordinating provider orientation program. - Experience presenting in a group setting. - Creating and delivering training material. - Minimum Required: HS degree/equivalent **Where You'll Work** Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system. **Pay Range** $28.10 - $41.80 /hour We are an equal opportunity employer.

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