Job Description

Place of Performance: Remote, but must be able to work 8:00 - 5:00 EST

Years of Experience: 8+

Education/Certification Requirements: BS, Engineering, Management Information Systems of Related Technical Degree or 10+ years of Experience. ServiceNow Certification a Plus.

Specific Duties

This position will provide the ServiceNow Platform Administration services including but not limited to:

• Upgrade all instances when ServiceNow releases updated versions that require preparation, testing, and bug fixes across production and non-production environments.
• Setting up and configuring ServiceNow instances, cloning, update sets, API and Restful web services integrations, certificate management, MID-Servers, etc.
• Perform routine maintenance to include performance monitoring and error identification/ remediation
• Manage Instance Security, User/Group Access/Access Control Lists
• Manage deployment of update sets and synchronization of changes between multiple ServiceNow instances
• Resolve help desk/support tickets for reported incidents or defects
• Adhere to internal standards, policies, and procedures
• Perform other duties as assigned

Required Skills

• U.S. Citizenship
• Active ServiceNow CSA

• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Demonstrated experience with upgrading systems, software migrations, and resolving help desk tickets
• Experience configuring mid-servers
• Experience configuring ACLs, business rules, roles, permissions and groups
• Strong experience deploying in an Agile Environment, including managing update sets, release management, cloning, and family upgrades
• Familiarity with JavaScript
• Triage and managing incident response

Our Company Overview:

Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

 

Benefits

Extremely competitive salary 

95% employer paid for employee medical, dental, & vison coverages 

100% employer paid for employee life, STD & LTD disability coverages 

401k with company match and profit sharing 

Flexible Spending Account (FSA) for dependent & health care 

11 standard holidays & 3 weeks of annual leave

Job Tags

Full time, Local area, Remote work, Flexible hours,

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